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NICE unveils Enlighten XM for hyper-personalised customer experiences
Unified Communications

NICE unveils Enlighten XM for hyper-personalised customer experiences

NICE reveals AI solution Enlighten XM, offering hyper-personalised customer experiences through large language models and a deep data memory system.

By Sean Mitchell • 2 min read • Tue, 26th Mar 2024
DiDi Global adopts NICE's cloud-based WFM & EEM solutions
Unified Communications

DiDi Global adopts NICE's cloud-based WFM & EEM solutions

DiDi Global teams up with NICE for AI-driven Workforce Management and Employee Engagement solutions to optimise operations and boost employee satisfaction.

By Imee Dequito • 2 min read • Wed, 28th Feb 2024
Embracing new tools in CX to revolutionise the digital customer journey
Unified Communications

Embracing new tools in CX to revolutionise the digital customer journey

Businesses are advised to combine journey mapping, EQ and AI to enhance their digital customer experience strategies.

By Contributor • 4 min read • Tue, 6th Feb 2024
Europcar adopts NICE CXone to standardise global customer service
Unified Communications

Europcar adopts NICE CXone to standardise global customer service

Europcar Mobility Group implements NICE CXone to unify their global contact centre infrastructure, improving customer service.

By Sean Mitchell • 2 min read • Wed, 13th Dec 2023
NICE named Technology Leader by QKS for Customer Journey Analytics
Unified Communications

NICE named Technology Leader by QKS for Customer Journey Analytics

Software provider NICE earned the title of Technology Leader in the 2023 SPARK Matrix for Customer Journey Analytics by QKS.

By Imee Dequito • 2 min read • Thu, 7th Dec 2023
Club Med enhances global operations with implementation of NICE CXone
Unified Communications

Club Med enhances global operations with implementation of NICE CXone

Holiday specialist Club Med has globalised operations with tech firm NICE's CXone customer experience platform.

By Imee Dequito • 3 min read • Wed, 15th Nov 2023
NICE tops Ventana Research's 2023 Buyers Guide for Contact Centres
Unified Communications

NICE tops Ventana Research's 2023 Buyers Guide for Contact Centres

NICE ranks first in Ventana Research's 2023 Buyers Guide for Contact Centres, lauded for its superior product experience.

By Sean Mitchell • 2 min read • Thu, 2nd Nov 2023
NICE leads in Ventana Research's 2023 Buyers Guide for Agent Management
Unified Communications

NICE leads in Ventana Research's 2023 Buyers Guide for Agent Management

NICE has secured the top spot in Ventana Research's 2023 Buyers Guide for Agent Management, cited for its use of AI.

By Kaleah Salmon • 3 min read • Wed, 1st Nov 2023
NICE named 'Exemplary Leader' in contact centre suites
Unified Communications

NICE named 'Exemplary Leader' in contact centre suites

NICE named as top contact center suite in Ventana Research 2023 Buyers Guide, scoring highest in multiple categories.

By Catherine Knowles • 3 min read • Thu, 12th Oct 2023
NICE leads WFM market for the ninth consecutive year
Unified Communications

NICE leads WFM market for the ninth consecutive year

NICE's Workforce Management dominates the market for the ninth consecutive year, and gains the most customers, according to DMG Consulting's report.

By Kaleah Salmon • 3 min read • Fri, 29th Sep 2023
NICE CXone Summer 2023 release to deliver CX at scale
Unified Communications

NICE CXone Summer 2023 release to deliver CX at scale

NICE has announced the CXone Summer 2023 release, unlocking new levels of openness and flexibility to deliver customer experience at scale.

By Kaleah Salmon • 3 min read • Mon, 25th Sep 2023
NICE named market leader for CX Analytics solution
Unified Communications

NICE named market leader for CX Analytics solution

NICE has been recognised as the overall leader by Quadrant Knowledge Solutions in the 2023 SPARK Matrix for Speech Analytics report.

By Catherine Knowles • 3 min read • Thu, 21st Sep 2023
NICE crowns top innovators with CX Excellence Awards
Software-as-a-Service

NICE crowns top innovators with CX Excellence Awards

NICE, the customer experience software, has announced the winners of its International CX Excellence Awards for 2023.

By Kaleah Salmon • 3 min read • Wed, 30th Aug 2023
Channel selection: Essential for a successful customer experience strategy
Unified Communications

Channel selection: Essential for a successful customer experience strategy

Today's contact centres are evolving rapidly to meet customer demand for diverse, seamless engagement channels. Here's how.

By Rod Lester • 4 min read • Tue, 29th Aug 2023
NICE named a leader in 2023 Frost & Sullivan report
Unified Communications

NICE named a leader in 2023 Frost & Sullivan report

NICE's complete, AI-powered cloud contact centre solutions portfolio shines in Frost & Sullivan's analysis of growth and innovation.

By Kaleah Salmon • 3 min read • Mon, 28th Aug 2023
Key factors to look for in a Customer Experience Software
Unified Communications

Key factors to look for in a Customer Experience Software

Organisations need to continue investing in customer experience (CX) solutions that empower them to deliver frictionless experiences.

By Rod Lester • 4 min read • Wed, 26th Jul 2023
Demystifying GPT solutions: to ChatGPT or not to ChatGPT?
Unified Communications

Demystifying GPT solutions: to ChatGPT or not to ChatGPT?

Ultimately, the future of contact centres will likely hinge on the successful integration of AI technologies like GPT.

By Rod Lester • 4 min read • Sun, 16th Jul 2023
NICE launches next big leap of CX platform Enlighten
Unified Communications

NICE launches next big leap of CX platform Enlighten

NICE introduces three new AI solutions, combining generative AI tech and CX data to improve customer service engagement and operational excellence.

By Shannon Williams • 3 min read • Wed, 7th Jun 2023
NICE comes out on top of QKS's workforce engagement management report
Unified Communications

NICE comes out on top of QKS's workforce engagement management report

NICE has announced that it has been recognised as the Technology Leader in the Quadrant Knowledge Solutions 2022 SPARK Matrix: WEM report.

By Catherine Knowles • 3 min read • Thu, 4th May 2023