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Customer Support Stories - Page 3

UK Stories

Customer Support stories

Crescendo launches AI-native customer experience platform
Software-as-a-Service

Crescendo launches AI-native customer experience platform

Businesses may cut CX stack costs by more than 60% as Crescendo bundles AI agents, ticketing and workforce tools into one platform.

By Joseph Gabriel Lagonsin • 4 min read • Last month
HM Land Registry picks Route 101 for cloud contact centre
Software-as-a-Service

HM Land Registry picks Route 101 for cloud contact centre

Around 660 staff across five sites will move to a single UK-hosted platform as HM Land Registry seeks faster, more secure support.

By Sean Mitchell • 4 min read • Last month
NatWest launches Be My Eyes pilot for blind customers
Data Protection

NatWest launches Be My Eyes pilot for blind customers

Blind and low-vision customers will be able to complete routine banking tasks by video call without visiting a branch, as NatWest tests the service.

By Karen Joy Bacudo • 3 min read • Last month
Navex expands Nira AI assistant into customer support
Software-as-a-Service

Navex expands Nira AI assistant into customer support

Customers can now get faster help in more than 50 languages as NAVEX brings its Nira assistant into support and case creation.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Global Stories

Customer Support stories

Glean launches Tau to cut enterprise AI token costs
Software-as-a-Service

Glean launches Tau to cut enterprise AI token costs

Businesses could slash AI spending as Glean says its desktop workspace used 81% fewer tokens than Claude Cowork in tests.

By Mark Tarre • 5 min read • Last month
Talkdesk report says AI adoption outpaces business gains
Digital Transformation

Talkdesk report says AI adoption outpaces business gains

Despite near-universal deployment, most firms cannot prove AI is lifting service results, with only 5% able to measure business impact.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Intelligent flexible Payments: A new approach to reducing preventable debt
Fintech

Intelligent flexible Payments: A new approach to reducing preventable debt

Households could benefit from payment plans that match irregular incomes, as energy suppliers seek to curb rising arrears and debt.

By Graham Scanlon • 5 min read • Last month
Spinnaker names Rex Young as Chief Information Officer
Software-as-a-Service

Spinnaker names Rex Young as Chief Information Officer

The hire underscores Spinnaker's push to scale global support and AI tools as demand rises for alternatives to vendor-led software services.

By Mark Tarre • 3 min read • Last month
Rimini Street offers AI magic without the forced ERP migration
Digital Transformation

Rimini Street offers AI magic without the forced ERP migration

CIOs can keep existing ERP systems and still adopt agentic AI, as Rimini Street pitches a cheaper path away from vendor-led migrations.

By Sean Mitchell • 6 min read • Last month
Meijmat buys first Grove five-axle crane for fleet
Fleet Management

Meijmat buys first Grove five-axle crane for fleet

Fleet modernisation at the Dutch rental firm is set to broaden lifting options, with a new five-axle crane for crawler and construction work.

By Sofiah Nichole Salivio • 3 min read • Last month
8x8 adds Krisp voice AI tools to contact centre suite
Unified Communications

8x8 adds Krisp voice AI tools to contact centre suite

Cleaner audio and multilingual support should help 8x8 customers improve call quality as remote and cross-border support grows more common.

By Sean Mitchell • 3 min read • Last month
Google buys Spirit data for AI training, say executives
Data Protection

Google buys Spirit data for AI training, say executives

The sale has spotlighted a new class of AI training assets, with customer-service records now valued at more than USD $10 million.

By Mark Tarre • 5 min read • Last month
Guideless raises EUR €1 million in pre-seed funding
Software-as-a-Service

Guideless raises EUR €1 million in pre-seed funding

The Vilnius startup is targeting UK, European and US growth after attracting backing from Vinted executives and Superhero Capital.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Stories from Other Regions

Customer Support stories

Constructor wins trio of Stevie Gold awards for eCommerce
Digital Transformation

Constructor wins trio of Stevie Gold awards for eCommerce

Recognition for its AI shopping tools highlights growing retailer demand for tech that lifts conversion, revenue and customer satisfaction.

By Sofiah Nichole Salivio • 5 min read • Last month
Activ8me offers two months free internet for regions
National Broadband Network

Activ8me offers two months free internet for regions

Regional households could save up to AUD $170 as a limited-time deal cuts the first six months of eligible broadband bills.

By Joseph Gabriel Lagonsin • 3 min read • Last month
AI adoption rises as Australian firms mine contact data
Data Analytics

AI adoption rises as Australian firms mine contact data

Businesses can uncover hidden service failures and improve customer loyalty by analysing contact centre interactions at scale with AI.

By Phong Bui • 4 min read • Last month
OpenAI gives AUD $5.5m credits to Australian founders
Software-as-a-Service

OpenAI gives AUD $5.5m credits to Australian founders

The credits could help Australian startups offset early AI costs as OpenAI races rivals to win long-term loyalty from founders.

By Mark Tarre • 4 min read • Last month